Using an electronic medical record (EMR) is like piloting an airplane; it is an incredibly efficient piece of technology, but without expertise and practice using it, it won't do what one wants. And ...

Every company likes to think its operations run smoothly, but even the best-managed teams lose time to hidden workflow issues. Previous research shows that two-thirds of executives view their ...

Obviously, the Congressional deadlock about extending a number of benefits programs aimed at helping folks weather the economic downturn has consequences for the people who receive those benefits. But ...

Drowning in paperwork. Hunting for charts. Hearing patient gripes about calls not returned. Fearing that it's impossible to get control of the work. Many physicians have become familiar with these ...