Quality management systems are really just about one thing: quality. But assuring quality in your products and services has a nice ripple effect of increasing customer satisfaction and keeping them ...
It usually starts out strong: An employer knows what he needs, hires the person he wants, and the two set off on what they hope is a mutually beneficial professional relationship. Then, as often ...
What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT ...
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